Clear policies for easier shopping.

Clear policies for shopping with confidence, adapted to each order’s country and destination.

LIGERA confirms availability, delivery and the secure payment option before completing each order. Do not send money or card details by email, WhatsApp or social media.

Orders and payment

Before payment, LIGERA shows the product price, shipping, currency and any known charges. Payment is completed through a secure hosted checkout; LIGERA does not collect card numbers on this website.

Shipping

Availability, destination, tracking method and estimated delivery window are confirmed before payment. Customs or destination taxes will be disclosed when they can be calculated and may otherwise be collected by the destination authority.

Any shared-parcel saving is confirmed in the destination quote before payment. Automatic combined-delivery discounts are not applied.

International delivery is available to the countries listed here, subject to the product and exact address. Remote or unsupported routes cannot proceed to payment.

Cancellations and returns

Before dispatch, contact us promptly and we will stop the order when operationally possible. After delivery, contact us with the order number and condition of the item. Mandatory consumer rights in the delivery country always apply.

Problems and guarantees

For a damaged, incorrect or missing product, write to us with the order number and a brief description. We may request reasonable photographs to verify the case, without asking for card data or passwords.

Privacy

We use quote-request, contact, destination and order data only to answer the request, measure product interest, prevent fraud, provide support and meet legal obligations. Payment credentials remain with the payment provider. We do not sell personal data.

Delivery contact and customs identification are shared with fulfillment and logistics providers only to quote, deliver and clear the shipment. Do not upload identity documents here.

Your choices

You may request access, correction or deletion of information where applicable by writing from the email associated with the request. Some transaction records may be retained when required by tax, accounting, fraud-prevention or legal duties.

Microsoft Clarity and your privacy

If you allow Clarity, Microsoft receives browsing data such as page visits, clicks, scrolling, device/browser information, approximate location and cookie identifiers to provide behaviour analytics and masked session recordings. Microsoft may process this data for its products and services, including Microsoft Advertising, under its Privacy Statement; its terms also describe uses of non-personal data for AI. We request analytics storage only and deny advertising storage. Cart forms, order tracking, private administration and payment pages are excluded. Declining leaves Clarity unloaded. You can withdraw consent using Analytics privacy · Clarity; this stops recording and reloads the page. Existing first-party analytics has its own separate choice. Recordings are not proof of payment, and visitors are not identified by name.

Microsoft Privacy Statement

Operator and contact

LIGERA is operated by LIGERA PET GOODS, LLC, a Delaware limited liability company. Customer care, privacy requests and complaints: sales@ligerapetgoods.com.

Effective date: August 17, 2026. These policies may be adapted to mandatory rules in each delivery country.